Journalistic License

Because this article has Pune as its theme and highlights it as the future silicon valley of India, it had to say this -

While Chennai, Bangalore and Hyderabad suffer from the accent factor, the BPO industry has Pune to look to, for a large English speaking public.

I would really like to know from a BPO industry expert on this. Does a city like Bangalore really have an "accent factor"?? And is there something called an "accent factor"?